Returns Policy

Returns and Refunds
Within 30 days of delivery of a shipment, you may return any of the items you purchased from toneruniverse.com for any reason. for a full refund (we will even refund the shipping cost if the return is a result of our error).
All refunds will exclude shipping charges and a very low 15% restocking fee.

Please note that all returns must be unopened and in its original condition and packaging.  Opened items will not be accepted and will not qualify for refund.

An RMA number must be obtained from TonerUniverse.com before any item can be returned. To obtain a RMA number please click here.  Include in your request your customer number as well as your order number.  Please allow 24 to 48 hours to receive your RMA number.

Please note that packages without a valid TonerUniverse.com RMA number will not be processed, there will be no exceptions.  We strongly recommend that you obtain an RMA number before sending your package.

Am email will be sent with your RMA number and instruction on where to send your package.  Please follow the instructions in the email in order to avoid delays.